1. Overview
This Acceptable Use Policy (“AUP”) governs your use of the website, services, and digital communications provided by Psychotherapy Care Center (“we,” “us,” or “our”), located at https://pccmh.com/. By accessing or using our website or any of our services, you agree to comply with this policy. Violations may result in suspension or termination of access to our services.
2. Permitted Use
You may use our website and services only for lawful purposes and in accordance with this AUP, our Terms of Service, and our Privacy Policy. Permitted uses include:
- Scheduling and managing appointments
- Communicating with our staff regarding care or services
- Accessing health resources and educational content provided on our website
- Submitting forms, inquiries, or consent documentation as required for services
- Receiving SMS notifications, appointment reminders, and service-related communications for which you have provided explicit opt-in consent
3. Prohibited Activities
You agree not to use our website, services, or communications channels to:
- Violate any applicable federal, state, or local law or regulation, including but not limited to HIPAA, the Telephone Consumer Protection Act (TCPA), and New Jersey state privacy laws
- Transmit, upload, or distribute any content that is unlawful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable
- Impersonate any person or entity, or falsely represent your identity or affiliation
- Attempt to gain unauthorized access to our systems, servers, databases, or any connected network
- Introduce or transmit any viruses, malware, ransomware, spyware, or other harmful code
- Scrape, crawl, or harvest data from our website without prior written authorization
- Use our services to send unsolicited communications, spam, or commercial messages not authorized by us
- Interfere with or disrupt the integrity, performance, or availability of our website or services
- Circumvent, disable, or otherwise interfere with security-related features of the website
- Use automated tools or bots to interact with our website or services without express written consent
- Misuse patient portal access or attempt to access records belonging to another individual
- Use our SMS program in violation of CTIA guidelines or A2P 10DLC standards
4. SMS & Digital Communications Use
Our SMS messaging program is provided for appointment reminders, scheduling updates, and service-related communications only. By opting into our SMS program, you agree to:
- Use the messaging service solely for its intended purpose
- Not attempt to send unsolicited messages through our system
- Reply “STOP” to unsubscribe at any time; reply “HELP” for support
- Acknowledge that message and data rates may apply
No mobile opt-in information will be shared with third parties or affiliates for marketing or promotional purposes. SMS originator opt-in data and consent records are strictly confidential.
5. Patient Portal & Account Security
If you are provided access to a patient portal or online account:
- You are responsible for maintaining the confidentiality of your login credentials
- You must notify us immediately at info@pccmh.com if you suspect unauthorized access to your account
- You agree not to share your login credentials with any third party
- You agree to use the portal only to access your own health information and records
We are not liable for any unauthorized access resulting from your failure to safeguard your credentials.
6. Content Submissions
Any content you submit to us through our website, forms, or communications (including feedback, comments, or documents) must:
- Be accurate and not misleading
- Not infringe upon the intellectual property, privacy, or other rights of any third party
- Not contain personal health information of individuals other than yourself unless you are an authorized representative
By submitting content, you grant Psychotherapy Care Center a non-exclusive license to use such content as necessary to provide our services.
7. Consequences of Violations
We reserve the right, at our sole discretion, to:
- Suspend or permanently terminate your access to our website and services
- Remove any content you have submitted that violates this AUP
- Report violations to appropriate law enforcement or regulatory authorities
- Pursue legal action where warranted
We are not obligated to provide notice prior to taking action for violations of this AUP.
8. Third-Party Services
Our website may contain links to or integrations with third-party platforms. Your use of third-party services is governed by their respective terms and policies. Psychotherapy Care Center is not responsible for the practices of any third-party service providers.
9. Compliance with Law
You agree to comply with all applicable laws and regulations when using our services, including but not limited to:
- The Health Insurance Portability and Accountability Act (HIPAA)
- The Telephone Consumer Protection Act (TCPA)
- CTIA Messaging Guidelines and A2P 10DLC standards
- New Jersey consumer protection and privacy laws
- All applicable federal and state healthcare regulations
10. Changes to This Policy
We may update this Acceptable Use Policy from time to time. The revised policy will be posted on our website with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Acceptable Use Policy, please contact us at:
Psychotherapy Care Center Phone: 908-554-4995 Email: info@pccmh.com Website: https://pccmh.com/
By using our website and services, you agree to this Acceptable Use Policy.